Identification
In pursuit of sustainable development and corporate social responsibility, NewSmart Technologies identifies its stakeholders based on the degree to which they impact or are impacted by the Company. The primary stakeholder groups include:
employees, customers, investors, suppliers, government agencies, and financial institutions.
Communication
To understand stakeholder concerns and expectations, the Company engages with each stakeholder group through appropriate methods, either on a regular or ad hoc basis, depending on the nature of the issues involved. Through continuous dialogue and engagement, we strive to foster mutual trust and long-term partnerships.
Shareholders / Investors
Communication Practices with Shareholders and Investors
The Annual General Meeting (AGM) is held before the end of June each year.
An annual report in Chinese is prepared annually for investor reference.
Financial and operational information is disclosed in real time via the Market Observation Post System (MOPS) and the Company’s official website.
Material information and business presentations are disclosed on a regular basis.
A designated spokesperson and deputy spokesperson are assigned to promptly respond to investor inquiries.
A dedicated shareholder services email is available to provide investors with a direct communication channel.
Key Areas of Concern
Operational Performance
Research and Innovation
Customer Relations
Employees
Employee Communication Practices
Facilitate dialogue through various meetings, such as labor-management meetings, welfare committee sessions, and management meetings.
Announce relevant information via the company website and internal employee portal.
Provide an employee mailbox and grievance channels for communication and feedback.
Organize employee training programs and informational sessions.
Conduct satisfaction surveys following training sessions to evaluate effectiveness and employee feedback.
Key Areas of Concern – Employees
Compensation and Benefits
Labor-Management Communication
Occupational Safety and Health
Talent Development
Customers
Customer Communication Practices
Business meetings / held on an ad hoc basis
Customer audits or factory inspections / conducted as needed
Customer satisfaction surveys / conducted annually
Customer complaint management system / implemented on an ongoing basis
Email and phone communication / real-time response
Material Topics
- Research and Innovation
Suppliers
Key Areas of Concern – Suppliers
Research and Innovation
Raw Material Management
Material Topics
- Research and Innovation
Government Agencies
Government Communication Practices
Participate in regulatory briefings and explanatory meetings.
Comply with audits and reporting requirements from competent authorities.
Communicate through official correspondence, email, and telephone as needed.
Key Areas of Concern
Operational Performance
Research and Innovation
Compensation and Benefits
Labor-Management Communication
Occupational Safety and Health
Talent Development
Banks / Financial Institutions
Communication Practices with Banks and Financial Institutions
Maintain ongoing relationships through irregular on-site visits and business meetings.
Key Areas of Concern
Operational Performance
Research and Innovation
Customer Relations
Compensation and Benefits